Customer Experience Training CoursesAre you one of the growing number of Customer Experience professionals? Have you been given the task of ‘improving your Customer experience’? What do you do? What are the problems and pitfalls? Do you want recognition that shows you have been professionally trained and carries weight with employers? Are you looking for career progression and development? Who better to help you than the world’s experts on the Customer Experience? Join the growing number of professionals enrolling in our training courses.
Run by Beyond Philosophy experts, the new improved online Foundation Customer Experience Management (CEM) Certification Program, run over a series of...Read more
Employees are a critical constituency for helping optimize customer experiences and downstream customer behavior. Just as it's essential to build rati...Read more
This course outlines a strategic action methodology called 'The Pyramid'. This tool helps you convert your strategy into action. It helps you align yo...Read more
How to do an outside-in assessment of the current customer journey capturing the rational, emotional and subconscious aspects of the experience. In th...Read more
In this course you will learn the 15 major psychological principles that have a significant impact on your CE. In a simple, easy to understand manner,...Read more
Whilst many companies have embraced Customer Experience as a concept you still need to galvanise support across the organization. You need to become a...Read more